Only a company that truly knows its customers can really make things happen
for them. Geographically, our global presence ensures that we are close
to our customers, their markets and their specific requirements. Yet on
a personal level, our staff also ensure that the customer’s needs
are accurately perceived and that problems are better understood –
throughout the world, no matter where. Our dedicated staff think their way
into your industry, your products and your applications; they follow your
line of thought, and they think ahead. In this, they are supported by our
internal culture that intensively encourages personal responsibility. Such
personal responsibility is a motivation and incentive. We rely on short,
effective decision making processes, un-bureaucratic processing, and, above
all, on constant customer satisfaction – as this is how we define
closeness!
We achieve this in ebm-papst UK by employing trained engineers as our
Business Development Managers to enable them to understand your industry,
products and applications. A team of Application Engineers and Project
Engineers trained in the same manner supports them.
The Engineering base is complemented by a Sales Support team working very
closely with the client to ensure product is available and promptly delivered.
The internal engineering and sales support are organised in market orientated
teams so they can learn the clients’ particular challenges to enable
them to think ahead. These teams are supported by a central Commercial
team to create logistic and commercial solutions and a central Engineering
group to ensure the latest technical knowledge is readily available.
